Q&A

Channel package reception

Is the Sat.tv service free?

Sat.tv service reception and viewing of all free-to-air channels from Eutelsat satellites is free of charge. You simply need to buy a satellite decoder bearing the Sat.tv logo.  

The Sat.tv application is free of charge. 

How can I receive Sat.tv channels?

Nothing could be simpler, if you are in a region covered by Eutelsat/Nilesat 7°W or HOTBIRD 13°E satellites, all you need is a satellite dish and a satellite receiver bearing the Sat.tv logo. For more information, watch the ‘How can I receive the channel package?’ section.

What equipment do I need to receive TV channels?

To receive Sat.tv channels, all you need is a satellite decoder bearing the Sat.tv logo, on sale in most stores. For more information, watch the ‘Compatible decoder’ section.

Channel package

How are the channels in the Sat.tv channel package selected?

Eutelsat/Nilesat 7°W and HOTBIRD 13°E are orbital positions open to all television channels. As such, Sat.tv does not select the channels available in the channel package.

The orbital position Eutelsat/Nilesat 7°W currently aggregates almost all Arabic channels, general entertainment and specialised, from the Middle East and North Africa.

The orbital position HOTBIRD 13°E aggregates more particularly most news channels from around the world as well as free television channels in Italian, Russian, Farsi, and Arabic. 

Programme information is not always correct, how can I get more accurate information on them?

Sat.tv is a collaborative platform between Eutelsat and the channels broadcast by its satellites. The accuracy of programme information is the responsibility of the channels; however, Sat.tv works closely with them to offer you the most accurate guide possible.

Some channels do not display programme information on my decoder.

Provision of programme data is the responsibility of the channels. These channels have not provided their data yet.
The Sat.tv team is actively working with all the TV channels available via Eutelsat/Nilesat and HOTBIRD to achieve the most detailed programme guide possible.
Stay connected on Sat.tv. This new information will be displayed in the TV guide section when it is available.

In the mobile application, some channels display ‘the programme guide for this channel is not available yet’. When will it be available?

Provision of programme data is the responsibility of the channels. These channels have not provided their data yet.
The Sat.tv team is actively working with all the TV channels available via Hotbird to achieve the most detailed programme guide possible.
Stay connected on Sat.tv. This new information will be displayed in the TV guide section when it is available.

Personal data

What do you do with my personal data?

If you use a Sat.tv decoder, no personal data is collected.

When creating an account on the Sat.tv application, we collect some personal information. This information is used to personalise the guide and offer you the most suitable content which will be broadcast to you in the Sat.tv channel package.
This information will not be used for any other purpose than to provide you with more content of interest to you.

Does the Sat.tv application display adverts?

No, the Sat.tv application does not display adverts. We will occasionally feature certain channels and programmes that correspond to your personalised profile.

Our team remains at your disposal for any questions you might have about our Sat.tv application.